Frequently Asked Questions

Why can't I see my profile stats?

Before you search your profile on RustStats.io, make sure your Steam privacy settings allow us to fetch your stats, since all the data about your profile comes directly from Steam.

This is how your privacy settings should ideally look so that the website can access all the necessary data and provide you with more features: example

Follow these 4 simple steps to get your Steam account ready:

Go to your Steam account settings: https://steamcommunity.com/id/user/edit/settings
Open the Privacy Settings tab.
Set both "My Profile" and "Game Details" to Public.
Wait 5 minutes, then try to check profile stats on our website again.

Why am I banned, and how can I appeal?

Let’s begin with the fact that the banning system on our website exists for two purposes: to hide a profile from the leaderboard and to mark a profile that has been found to manipulate statistics — in other words, if the statistics are not genuine.

So the main, and essentially the only, reason for a profile ban is suspicion of or proven evidence of stat altering/boosting on your account.

False Bans

As with any similar system, false positives may occur. However, we assure you that the chances of this are extremely low, as the automatic detection system does not issue bans on its own. It only flags suspicious activity for manual review by moderators.

How to Appeal?

If you genuinely don’t understand why your account was banned and you haven't used any stat altering services, ask yourself this question before starting the appeal process: Is this Steam account originally yours, or did you buy it from someone else?

If you bought the account, it's likely the manipulation was done by the previous owner or seller. If the account is truly yours and you still don't understand what's going on, then proceed with the steps below.

Join the official Discord server: https://discord.gg/ruststatsio
Contact someone with the "RS - SysOp" or "RS - Developer" role.
In your message, include the link to your Steam profile.

What if the ban is valid?

In that case, the ban will not be lifted.

However, depending on the situation, we may offer you the option to reset your account's statistics. Instructions for doing so are below.

This decision is entirely up to you. Please note that resetting your stats will also remove in-game achievements.
Do not proceed with the steps below unless you have been instructed to do so.

Launch Rust.
From the main menu, open the game console (press F1).
Enter the following command: steam.resetstats

How can I hide my profile information on your platform?

At this time, this is not possible. We also do not plan to add such a privacy feature in the future.

What do you use to collect information?

All the information displayed on our website is gathered from Steam API, which allow us to quickly and conveniently retrieve all the necessary data about the desired user. If you need more detailed technical information, please refer to the section below.

Technical Information

Our website uses 5 different API requests to collect data. To get a response from these requests, you need to provide several parameters:

Your API key – you can obtain it here: https://steamcommunity.com/dev/apikey
SteamID64 (or Community ID).
Sometimes an appid is also required. For Rust, it's 252490.

Used API links

Link to get Rust game statistics & achievements

https://api.steampowered.com/ISteamUserStats/GetUserStatsForGame/v0002/?appid=252490&key=<your_steam_token>&steamid=<steamid64>&include_appinfo=1

Link to get general profile information (profile photo, username, account creation date, privacy status)

https://api.steampowered.com/ISteamUser/GetPlayerSummaries/v0002/?key=<your_steam_token>&steamids=<steamid64>

Link to get total & recent playtime in Rust

https://api.steampowered.com/IPlayerService/GetOwnedGames/v0001/?key=<your_steam_token>&steamid=<steamid64>&include_appinfo=true&appids_filter[0]=252490

Link to get unlocked achievements in Rust

https://api.steampowered.com/ISteamUserStats/GetPlayerAchievements/v0001/?appid=252490&key=<your_steam_token>&steamid=<steamid64>

Link to get friends list

https://api.steampowered.com/ISteamUser/GetFriendList/v0001/?key=<your_steam_token>&steamid=<steamid64>&relationship=friend

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